Manage My Bills
Privacy Policy
We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have.
Who this policy applies to
This Privacy Policy applies to visitors to our website and to customers and prospective customers of Manage My Bills (New Zealand). It covers how we handle personal information in connection with our electricity and gas expense management services.
Information we handle
What we collect and why
We only collect personal information that is reasonably necessary to deliver our services, respond to enquiries, and improve our website.
Information you provide
For example: your name, business name, email address, phone number, and any details you include when you contact us or request support.
Billing and account information
Where relevant to our services, we may handle information contained in energy bills and account documentation (such as retailer details, meter identifiers, usage summaries, and invoice references).
Website usage information
We may collect technical information such as IP address, browser type, device information, pages visited, and approximate location derived from your IP address.
Cookies and similar technologies
We use cookies to help our site function, understand how it’s used, and improve performance. You can control cookies through your browser settings.
How we use personal information
Provide and improve our services
To manage enquiries, deliver billing support, analyse energy costs, and improve how we help SMEs reduce electricity and gas expenses.
Communicate with you
To respond to requests, send service-related updates, and (where permitted) share information about our offerings.
Operate and secure our website
To maintain site functionality, measure performance, prevent fraud, and protect our systems and users.
Sharing & storage
How we share and protect information
We take reasonable steps to keep personal information secure and only share it when necessary.
Service providers
We may use trusted third parties (for example, website hosting, analytics, and email services) who process information on our behalf under appropriate safeguards.
Energy retailers and related parties
If required to deliver our services, we may share relevant details with energy retailers, distributors, or other parties involved in resolving billing issues or implementing changes you request.
Legal and compliance
We may disclose information where required or authorised by law, or to protect our rights, customers, and the public.
Security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is completely secure.
Your choices
Access, correction, and marketing preferences
You can request access to, or correction of, personal information we hold about you. You can also opt out of marketing communications at any time by using the unsubscribe link (where provided) or by contacting us directly.
International transfers
Some of our service providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure appropriate protections are in place.
Retention
We keep personal information only for as long as needed to provide our services, meet legal and accounting obligations, resolve disputes, and enforce agreements. When no longer required, we take reasonable steps to delete or de-identify it.