FAQs
Answers for Kiwi SMEs managing electricity & gas costs
Get clear, practical answers about how Manage My Bills works—billing support, cost reduction, and what to expect when you engage us.
Before you get started
What we do (in plain English)
Frequently asked questions
If you can’t find what you need, send us a message—we’re happy to help.
Do you work with both electricity and gas?
Yes. We can help with electricity, gas, or both—depending on what your business uses and where the biggest savings are.
What types of businesses do you support?
We work with New Zealand SMEs across many industries—especially businesses with multiple sites, variable usage, or limited time to manage energy accounts.
How do you find savings?
We look at your bills and usage patterns, check pricing and plan fit, and identify practical changes that can reduce costs without disrupting operations.
Can you help if my bill looks wrong?
Absolutely. We’ll help you understand the charges, gather the right information, and work through the issue so it gets resolved quickly.
How long does it take to see results?
Some improvements are immediate (like fixing billing errors). Other savings depend on timing and what actions are needed— we’ll outline expected timeframes up front.
Do you deal directly with retailers on my behalf?
Where appropriate, yes. With your permission, we can liaise with retailers to help resolve billing and account issues and keep things moving.